Jun 08, 2020 • Filed to: Photo/Video/Audio Solutions • Proven solutions
Jul 27, 2017 How to Clear Cache/Data on Android. Clear Cache/Data of An App. If an app misbehaves or crashes on your Samsung Galaxy, Nexus, HTC or other Android phone, you can clear cache and data on Android in these steps. Open Settings. Go to Apps/App Manager. Choose the problematic app. If your device runs on Marshmallow or later, tap Storage Clear Cache. Related: How to Pause and Clear YouTube History. Clear the app’s data and cache. Clearing the app’s cache will only remove temporary data, and deleting the app’s data will erase any settings you’ve made. To do this, go to “Settings - Applications - Application manager - YouTube - Storage - Clear data/Clear Cache.”.
YouTube is the most popular video-sharing platform in the world with millions of people using it every day from searching to watching and even downloading their favorite videos. While the video is an entity in itself, it’s a blend of many sub-entities, one of them is audio. Almost every video has an audio track, which can be as imperative for the viewer to understand as the video content and if you face a situation where you have no voice on YouTube videos, you’ll be wondering what is wrong and thinking which tool can save you from the frustration and take care of everything for you. Don’t worry! All feasible solutions are just shown down here.
Part 1. How to Fix Video No Sound on YouTube iPhone
When playing video on YouTube and can’t hear a thing, you’ll be asking yourself why and how? Here are some methods that will have to be performed to eliminate every possibility and fix the YouTube video no sound issue.
1. Adjust Volume Settings
You need to ensure that your iPhone is not set to mute. To check this on iPhone you need to see the accident toggle button on the side of the phone used to set the “Ring/Silent” mode. Now increase the volume either from within the settings app or from the sound buttons on the smartphone to see if the video starts audio playback as well or not.
You also need to ensure that inside the YouTube application the volume button is not set to mute because while the iPhone seems fine and works for everything else and only YouTube is causing the trouble, it can most probably be the volume settings on the app itself that need to be changed to hear the video sound.
- Clear cookies and cache When you don’t clear your browsing data in a long time, cache and cookies build up. These not only cause Chrome not playing YouTube videos problems. It also uses up a large amount of your storage space. Below are the steps to get rid of cookies and cache. On Google Chrome, tap on Ctrl + H to view the app’s history.
- Sep 27, 2016 To clear the YouTube app’s cache, head to Settings-Apps-YouTube and in the YouTube app info page, tap on “Storage“. Here, tap on “Clear Cache“. If this does not work out, you can also “Clear Data” from the same page and “Force Stop” the app to see if it makes a difference. Update YouTube.
2. Restart your Smartphone
If the volume settings didn’t solve your problem, you can be facing a mobile system issue. This can have several reasons, either your iPhone device while swapping from headphones to speaker volume got puzzled due to a software glitch or the sound system of the iPhone is completely unable to activate the sound card for audio playing.
You can restart your iPhone by holding the power button for a few seconds and slide the red button to power off the device. Wait for a few seconds to let the device shut down properly and then press the power button for a few seconds to power on the device again.
3. Update or Reinstall the YouTube app
If you are using a YouTube app for video playing and facing the no sound on the iPhone issue or YouTube error, you need to see if an update is available for the app because various errors faced by users are continually resolved through updating by the developers. And if this is so, the developers would probably update the app to resolve the issue you might be facing right now.
Else, you can re-install the app after deleting it and then installing it from Apple App Store. This will resolve any mobile-specific issues you were facing because there can be situations where a specific model can have issues with the app. Straightaway checks the app to see if the problem is fixed.
4. Reinstall or try another browser
Trying to play a YouTube video through a browser window on your iPhone and can’t hear a thing. You can attempt one of these solutions:
Open the browser settings and check if the sound settings of the browser are set to mute. And if they are, unmute the browser settings and check if you can hear the sound of YouTube videos.
If there’s an update to the app available on the app store, you need to update the browser app as it can also improve video and audio streaming, an update generally includes bug fixes and app upgrades to increase performance.
Browsers utilize plugins and extensions to play YouTube videos, so if either of them fails the YouTube videos will not play seamlessly. YouTube uses an HTML5 video player in almost every popular web browser and if the browser is not able to load the video player properly it can cause problems in the playback. A straightforward solution to these problems can be restarting your web browser and opening the YouTube video to realize if the problem continues or is resolved. If it isn’t resolved, you can either reinstall the same browser or install an alternative that you feel might be better than the one already installed.
5. Clear browser and app data
Browsing data consists of browsing sessions, web pages history, cache, cookies, etc. When this data amasses it can hinder the smooth browsing experience or can even result in issues like no voice on YouTube. Clear cache and cookies that may be causing the problem, select the options menu in the browsers like Chrome or Firefox, click on ‘history’ and then select ‘Clear browsing data’. You will get two tabs – Basic, with options to clear the cache, cookies or the browsing history, while under the Advanced tab you will be able clear saved passwords, and site settings. When you select the options, press the ‘clear data’ button and the browser is like new. Reopen the browser, open YouTube and see if the sound has resumed.
Still, you can clear YouTube app data from the mobile settings, which will wipe out any issues with the application and it will be as you just installed. To delete app data cache, go to ‘Settings’ on your iPhone, then ‘General’ and then ‘iPhone Storage’. Now scroll down to the bottom and you’ll see apps, select the YouTube app and take a look at the ‘Documents & Data’ associated with the app and you can delete it from here.
6. Adobe Flash Player
However, most of the browsers and apps are not using Adobe Flash Player for streaming video, audio, multimedia and RIA (Rich Internet Application) anymore. Certain older devices may still be employing the technology to stream video and audio on apps and browsers which can result in problems like audio playback issues. There can be a problem in the installed version and an update might be available for installation, which can be checked on Adobe’s website.
7. Wondershare Video Repair
Wondershare introduced this remarkable and powerful tool for repairing damaged, corrupted, and broken video files. Wondershare Video Repair is reliable and can repair almost every format of video file. The tool can be used for repairing the videos from YouTube that are not playing the sound with the video playback. Though for this amazing tool to recover the video you’ll first need to download the video file on to your iPhone using any third-party app then transfer it either to a windows system or Mac for the to do its magic. The Wondershare application can mend all kinds of inaccessible, corrupt, broken or damaged video files.
- Repair any video format such as MOV, MP4, M4V, M2TS, MKV, MTS, 3GP, AVI, FLV.
- Recover video sound, header, extension, and format
- Access damaged, inaccessible, or corrupt video files
- Fix audio video sync problem
- Retains high-quality video with ability to repair HD and 4K
- Repair any number and size of video files
- Preview video before saving onto the system
How to Recover Video file with Corrupted Audio Track
Now as we know, we can use Wondershare Video Repair for recovering the YouTube videos that have corrupted or damaged audio track. How to perform the recovery of actual video files using this astounding software tool that is compatible with both Mac and Windows computers. Follow along with the straightforward steps below to recover the audio recording of the video file.
Step 1: Install and launch the software. You’ll have a home page with two buttons on each corner – 'Add’ and 'Repair’. Click the Add button to insert the video file you want to repair sound lines and click the Repair button for the software to start repairing the corrupt video.
Step 2: Once the video is loaded into the software you can view all its details from filename to file path, size and date added. If you are positive that this is the file you want to repair, you can proceed by pressing the Repair button at the right corner of the Wondershare window and the software will start a Quick Repair of the corrupted video.
Step 3: After the Quick Repair finishes repairing the video, you can preview the repaired video file. You’ll be amazed to see the wonderful job this remarkable tool does. You will get your YouTube video sound repaired in no time and listening to the very video you have been watching over and over to comprehend what the creator is saying. You can save the video here by pressing the OK button.
Step 4: If the video still hasn’t got its sound repaired, you can try Advanced Repair mode which repairs severely corrupted video files. The Advanced Repair option will begin repairing corrupt video when it finishes scanning the sample video. Here you can preview and save the recovered video to any location you want.
Part 2. How to Get Sound Back on YouTube Android
We also provide different and complete solutions for Android phone users.
1. Adjust Volume Settings
You need to make sure that your Android smartphone is not set to mute. On the android device, you need to go settings and then sound to check if the sound is set to mute. If yes, then un-mute it and increase the volume either from within the settings app or from the sound buttons on the smartphone to see if the video starts audio playback as well or not.
You also need to ensure that inside the YouTube application the volume button is not set to mute because while the android smartphone seems fine and works for everything else and only YouTube is facing the problem, it can most probably be the volume settings on the app that needs to be changed to hear the video sound.
2. Restart your Smartphone
In case the volume settings couldn’t solve your problem, you might be facing an Android system problem. This can be caused by several reasons, either your android device while switching from headphones to speaker volume got stuck due to a software bug or the sound system of the smartphone is altogether having a problem in activating the sound card for audio playing.
You can restart your smartphone android by holding the power button for a few seconds and then selecting the restart from the menu that appears. After your device restarts, you can check again if the problem persists or has been solved.
3. Update or Reinstall the YouTube app
If you are using a YouTube app for video playing and facing the no sound on YouTube android or YouTube error, you need to see if an update to the app is available because several of the bugs and issues faced by users are constantly resolved through updates by the developers. And if that is the case the developers would likely have updated the app to resolve the issue you might be facing right now.
Otherwise, you can re-install the app after deleting the app and then installing it from Google Play Store. This will resolve any mobile-specific problems you were probably facing because there can be situations where a specific model of device can have issues with the app. Again check to see if the problem is resolved or not.
4. Reinstall or try another browser
If you are attempting to play a YouTube video via a browser window on your android smartphone and can’t hear a thing. You can try one of these:
Go to the browser settings and check whether the sound settings of the browser are set to mute. And if they are, unmute the browser settings so you can hear the sound of YouTube videos.
If there’s an update available you need to update the browser app as it can also improve video and audio streaming, an update generally includes bug fixes and new tools to increase the performance.
Browsers use plugins and extensions to play YouTube videos, so if either of them fails the YouTube video won’t be able to play perfectly. YouTube uses HTML5 video player in most of the popular web browsers and if the browser isn’t able to load the HTML video player it can cause problems during the playback. An easy solution to these problems can be restarting your web browser and reloading the YouTube video to see if the problem persists or is resolved. If not, you can either reinstall the same browser or go for another browser that you think might be better than the one already installed.
5. Clear browser and app data
Browsing data consists of web pages history, browsing sessions, cache, cookies, etc. When a lot of this data accumulates it can slow down the browsing experience or can even cause issues like no voice on YouTube. You can clear out all the data cache and cookies that might be resulting in the problem, click the options menu on any browser like Chrome or Firefox, click on ‘history’ and then select ‘Clear browsing data’. Here you’ll be presented with two tabs – Basic, with options to clear the cache, cookies or the browsing history, while under the Advanced tab you can also clear saved passwords, autofill form data, and site settings, etc. Once you select your preferences to press the ‘Clear data’ button and whoop everything is just like new. Reopen the browser and go to YouTube to see if the sound has returned.
You can also clear the YouTube app data from the mobile settings, which will clear any issues with the app and make it look like new. For clearing the data cache from settings to go to ‘Settings’ on your android mobile, then select the app, it will open the ‘App info’ screen where you can either ‘uninstall updates’ if you think updates caused the problem of YouTube not working on android. Or if that isn’t the problem you can select the ‘Storage’ option and you’ll see two buttons ‘Clear Storage’ and ‘Clear Cache’. If you click the first one, it will delete all the app’s data permanently with files, settings, databases, accounts associated. With the cache option, it will only clear the data cache it accumulated while operating the app. These little modifications might help solve the problem.
6. Adobe Flash Player
Though most of the apps and browsers are not using Adobe Flash Player for streaming video, audio, multimedia and RIA (Rich Internet Application). Some older devices might still be using the technology to stream video and audio on apps and browsers which can cause problems like audio playback issues. There can be a problem in the installed version or in that case an update might be available for installation, that can be checked on Adobe’s website. The plugin needs to be updated regularly to work efficiently and then see if the problem is resolved or not.
7. Wondershare Video Repair
Wondershare Video Repair can also be used to repair corrupted video files from Android phone. How can you perform the no sound video repair? You can watch the video or follow this guide - Fix 'Have No Sound on Android Phone'.
Part 3. How to Prevent YouTube No Sound Problems
There can be numerous reasons for a video to get corrupted and lose its sound.
Digital videos come in various formats and all are interconvertible. This means they are pretty easily converted from one format to another but handling video files improperly can get the files corrupted.
Virus and Bugs
Viruses and bugs can tarnish the video files and cause the files to misplace file components.
Faulty Video converter
Often videos are converted from one file format to another, for example, to upload it on YouTube. But if the video converter software is not authentic and corrupt itself it can damage the video file. (Convert Video Formats Properly)
Operating system issues
Operating systems are massive software vulnerable to malfunction. Like if the OS file system gets corrupted all the video files on the system will be damaged.
The following steps can prevent YouTube no sound problems.
1. Prevent YouTube Videos No Sound on iPhone
- Keep iOS mobile operating system up to date
- Keep YouTube app updated
- Don’t meddle default audio settings
- Maintain a secure device with up to date antivirus software
- Keep Bluetooth turned off
2. Prevent YouTube Videos No Sound on Android
- Keep Android mobile operating system up to date
- Keep YouTube app updated
- Don’t change default audio settings
- Maintain a protected device with updated antivirus software
- Keep Bluetooth turned off
3. Prevent YouTube Videos No Sound on Computer
- Select the right audio device for audio output
- Update web browser frequently
- Update HTML5 and Adobe Flash Player (HTML5 can't be found?)
- Keep system secure from viruses
- Clean cached browser data more often
- Update sound card/audio drivers
Conclusion
Problems like this can sprout at any time in this ever-changing digital world. The YouTube platform, devices running the video playback, and everything in between can create issues of the sort – no sound on YouTube video. But as everything else there are problems and solutions available to fix them. Wondershare creates an array of simple software solutions for life's everyday challenges and have brought another simple yet efficient software solution for our problem. Using Wondershare Video Repair, we can repair the sound of the corrupt or broken YouTube video.
Solve Media File Problems
- Recover & Repair Photos
- Recover & Repair Videos
- Recover & Repair Audios
- Recover & Repair Cameras
/PowerMyMac /How to Fix Youtube Not Working on Mobile Phone or Computer
Youtube not working on mobile phone or computer?
Youtube is the world's largest video platform, second largest search engine and one of the most visited sites after Google and Facebook. It has 1.9 billion logged in users monthly who either upload a total of 400 video hours every minute and/or watch over a billion hours of videos a day. All kinds of useful videos are being uploaded on youtube which makes it a faster source of information. Cool, isn’t it?
But it just strikes you really painfully when you find out that Youtube suddenly stopped working and you are having a hard time making it work especially if you are not a techie person. If that is the case, you have come to the right place!
In this article, we will be discussing the possible reasons why Youtube is not working either on your Youtube app or in your browser and how to solve them.
Article GuideInitial Solutions That You Need To DoMethods on Fixing Youtube for Mobile DevicesMethods on Fixing Youtube on Chrome or Safari browserConclusion
Initial Solutions That You Need To Do
1. Check your internet connection
It is very obvious that you will not be able to watch Youtube videos if you do not have an internet connection. So you need to check if you are really connected to the internet or not. Try searching for a random website to see if it loads. And if you are connected to wifi and there is still no internet connection, check if your router is turned on and working properly.
2. Find out if the Youtube Server is down
After making sure that you are properly connected to the internet, you need to check whether the problem is on your side or on the Youtube server side. Simply put, you cannot do anything if the problem lies in Youtube itself, although this happens very rarely.
We recommend you to check isitdownrightnow.com or downforeveryoneorjustme.com to see if the Youtube server is down or not. If these websites tell you that the server is up, follow on to the next steps for various possible solutions on fixing Youtube for mobile devices and computers further.
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Methods on Fixing Youtube for Mobile Devices
1. Reboot your mobile device
This may sound silly but restarting your device often solves the problem, especially if your phone has been on for a while. This gives your phone a fresh start by clearing all programs and background processes which might be causing the problems you are having.
Restarting your device is the quickest thing to do so go on and re-launch the Youtube app when your mobile phone turns back on and see if this solves your problem.
2. Clear Youtube app's cache and data
If restarting your mobile device did not work, clearing Youtube app's cache and data might do the trick. It does the same thing as restarting your device but instead of clearing the background processes in your phone, it deletes Youtube's stored data and resets various settings.
3. Update your Youtube app
Sometimes, the Youtube app does not work if it is outdated just like any other apps such as Messenger and Facebook. First, check if an update is available using the Google Play Store app for Android devices or the App Store app for iPhone users. If an update is available, install the update and relaunch your Youtube app.
4. Update the operating system of your mobile device
You also need to make sure that your mobile phone's operating system is up-to-date as there is a small possibility that this might have caused the Youtube app to fail.
5. Sync your date and time settings
Setting an incorrect date and time on your mobile device may also have caused the problem as this gives Google's servers a hard time in syncing with them. Go to your settings, find Date and time and then set then toggle the button to 'Automatic date and time'.
Methods on Fixing Youtube on Chrome or Safari browser
Problems related to Youtube in browsers may be caused by various reasons such as out-of-date app and/or missing or conflicting plugins/extensions. Below are the methods that you can do to resolve these issues.
1. Update your browser to the latest version
Chrome
To check if Google Chrome is up to date, search chrome://settings/help in your browser. If you don't see 'Google Chrome is up to date', click Update Google Chrome and then Relaunch.
Safari
To update your Safari browser, go to your App Store > Updates and look for Safari. If an update is available then install it.
2. Clear your browser's cache, cookies, and website data
Sometimes, corrupted data or a problem with cookies can cause Youtube to fail so clearing your browser's cache, cookies and data might help.
Chrome
Go to chrome://settings/clearBrowserData, set Time range to “All time”, tick all the checkboxes and click Clear Data.
Safari
Go to Safari's Settings and tap Clear History and Website Data to clear your history and cookies. To clear your cookies, go to Advanced in Safari's Settings > Website data and then tap “Remove All Website Data”.
3. Enable javascript in your browser
Javascript, a programming language, is also used by Youtube to display videos and is typically required. Try the following steps and see if Youtube works.
Chrome
Navigate to chrome://settings/content/javascript and toggle Javascript to Allowed.
Safari
Click on Settings > Show Advanced Settings > Privacy section > Content Settings and then select “Allow sites to run JavaScript”, in the Javascript section. Lastly, click OK and refresh the Safari browser.
4. Check your extensions and disable the ones that are causing the problem
One of the main problems also causing youtube videos not to play in a browser are the extensions which might be in conflict with Youtube. So you need to find those and disable them in your browser.
Chrome
Navigate to chrome://extensions/ and try disabling the extensions one by one and see if Youtube works.
Safari
Go to Safari > Preferences > Extensions. Select an extension that you want to remove and then click Uninstall.
In addition to this, disabling plug-ins in your Safari browser might also help if your Youtube videos are loading but are not playing. To disable plug-ins, go to Safari > Preferences > Security and uncheck 'Ällow all Plug-ins'. Check if Youtube works after doing this.
5. Install Adobe Flash Player in Safari
Youtube needs Adobe Flash Player for videos to play so you need to have Adobe Flash Player installed. If you have it already and Youtube still does not work, try uninstalling your Adobe Player and then reinstall it again.
6. Disable hardware acceleration in Chrome
Hardware acceleration is a feature that's designed to make Chrome run more smoothly. When your graphics card cannot handle this feature, a problem happens to cause Youtube not to work.
To disable hardware acceleration in chrome, navigate to chrome://settings, click Advanced, scroll down to System settings and disable “Use hardware acceleration when available”.
Conclusion
There you go. So hopefully, this article has helped you with your problems on Youtube not working. Word of advice: don’t give up just yet when your Youtube app is malfunctioning. Youtube is life. And if you can’t solve this one, your life is over. Kidding! Just go over the helpful tips and solutions above or you can always consult us.
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